Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think? This page covers the ways to reach the Online Casinos Australia team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel for getting hold of us. Write to us at [email protected] and a member of the team will read your message personally. We do not rely on automated replies to do the work of a real answer.
If you can, include a short summary of what your message is about in the subject line. It helps us route your enquiry to the right person and get back to you sooner rather than later.
What We Can Help With
We cover a lot of ground on this site — reviews of Australian-facing online casinos, comparisons of bonuses and payment methods, guides to pokies and live dealer games, and general information on how offshore casino licensing works. Here's where readers most commonly get in touch:
- Questions about a specific review — if you want more detail on how we assessed a casino operator, its games library, or its bonus terms, ask us directly.
- Corrections — bonus offers, wagering requirements and payment methods at offshore casinos change often. If you notice something on our site that looks out of date, we want to know so we can check it.
- Content suggestions — if there's a topic you'd like us to cover in more depth, whether that's a payment method, a game category, or a licensing question, let us know.
- Site feedback — anything that made your visit harder than it should have been, from broken links to confusing wording, is worth reporting.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, mention this in your message. We can point you toward independent Australian support services such as Gambling Help Online, and every casino we review should offer its own self-exclusion and deposit-limit tools as standard.
What Happens to Your Message
Every email is reviewed by someone on our editorial team, not filtered through a bot and forgotten. We aim to reply within a couple of working days, though it can occasionally take longer if we're mid-way through updating a batch of reviews or verifying a licensing detail with an operator. If your enquiry needs more digging — say, confirming a current bonus amount in AUD or checking a licence number — we'll say so rather than leave you waiting without explanation.
Before You Write In
A few things are worth checking first, since they cover most of what readers ask us about:
- Bonus values, wagering requirements and expiry dates are set by the casino operator, not by us, and they can change without much notice — always check the operator's own terms before you rely on a figure.
- All the casinos we review are offshore operators accepting Australian players; none of them are licensed in Australia itself, since Australian law does not licence online casino operators for local players.
- You need to be at least 18 years old to open an account or claim any bonus at any casino we cover.
- If you're looking for options outside our main Australian rankings, our page on trusted casinos for players not using GamStop in the UK covers a different market and set of operators.
A Note on How We Work
Our reviews and rankings are based on publicly available information about each operator — licensing details, published RTP figures, payment method lists, and the terms attached to bonuses. We update pages when we find something has changed, and reader messages are one of the ways we catch that. If something we've published doesn't match what you've experienced at a casino, we'd genuinely like to hear about it.
Thanks for taking the time to read this far. Drop us a line whenever something's on your mind — we do read every message.